Service & Support - Hegong Software

中文
EN

中文

中文
EN

Customer-Centric

Hegong Software upholds the service philosophy of "worry-free, reassuring and trustworthy"
and is dedicated to providing you with comprehensive and complete services

Service Assurance

Advanced management thinking and comprehensive institutional measures fully guarantee the successful implementation of projects. Many of the company's products and solutions have been recognized and certified by authoritative organizations.

Philosophy

Upholding the working philosophy of "creating value for customers" and following the management concept of "quality".
System Guarantee

A project manager system providing decision-making, management, coordination, supervision and control across the entire project lifecycle.
Advanced Concept

A standardized FPDM process-driven implementation methodology that guides the successful implementation of enterprise IT projects.
Professional Talent

Professional technical certifications, providing customers with efficient IT solutions to maximize customer satisfaction.
Customer Satisfaction

Starting from customer needs and ending with customer satisfaction, combining annual on-site visits and telephone surveys to listen to genuine customer feedback.
Quality Control

Strict quality control, adhering to a zero-defect management goal, effectively ensuring product application and implementation results.

Planning & Consulting

System Selection

Hegong Software provides professional MES system selection services and guidance, thoroughly analyzing customers' actual needs, IT goals, production characteristics and IT applications to provide an important basis for MES system implementation.
Diagnostic Analysis

Hegong Software has a professional team of consulting experts who conduct comprehensive diagnosis and analysis of an enterprise's production material flow, process flow and information flow through on-site research, tailoring professional industrial-internet solutions for enterprise customers.
Lighthouse Factory

Benchmarking against industry-leading enterprises and combining years of accumulated industry experience with advanced software technology to help customers achieve smart-manufacturing upgrades, reduce costs, improve efficiency and enhance their competitiveness.
Lean Production

Combining advanced lean management thinking to help enterprise customers establish an IT-based lean production system that improves production efficiency, reduces operating costs, and realizes JIT pull-mode lean production.

Construction & Implementation

A Complete Implementation Methodology

Project Preparation

Solution Communication

Project Kickoff

Kickoff meeting defines
goals, team and responsibilities
Requirements Research

Blueprint Planning

Input master data
Output requirements docs, blueprint report
technical agreement
System Configuration

Customization

Functional Testing

Business design documents guide MES customization development
Environment Setup

Data Preparation

Integration Testing

Go-Live Delivery

User training and trial run covering point to area to find and eliminate issues
Knowledge Transfer

Project Acceptance

Official go-live and on-line support
acceptance summary, delivery checklist
experience and knowledge handover

System Integration

01

Equipment Integration

Through various M2M technologies such as OPC/Web Service/RJ45/RS232, customers' production and test equipment is integrated and managed, automatically acquiring relevant equipment operating data to control production process parameters, product quality and equipment OEE, thereby reducing manpower and improving production efficiency.
02

System Integration

Through various middleware technologies such as DB/Web Service/RESTful, we provide customers with enterprise-level integration services for multiple systems including ERP, SRM, CRM, PLM, OA and DFM, connecting the enterprise information flow.
03

Automation Solution Integration

Providing customers with integration services for flexible production lines, smart Cell workstations, intelligent transfer robots, automated warehouses and other smart hardware based on Industry 4.0 customized requirements.
04

IoT Integration

Using technologies such as RFID, Zigbee and micro-nano sensors, we provide cloud-based remote equipment control and management, easily handling concurrent connections from tens of thousands to millions of devices, reliably and securely connecting your products to the IoT and offering customers a brand-new, effective and low-cost communication platform.